Frequently Asked Questions

• What is the difference between Duplication and Replication?

Duplication and Replication are two methods of copying your CD, DVD, or Blu-ray discs. Duplication is done using a duplication machine and recordable discs. It is suitable for small jobs (up to approximately 1000 copies) as it has lower setup costs. Replication is done using a Glass Master which stamps the data onto the CD. It has higher setup costs and turnaround time is longer, however this method has cost benefits when many copies are required (usually over 500 discs). There is an area of overlap where both Duplication and Replication can be used, typically when copying between 500 and 1000 discs. The decision to use one or the other method at these quantities will be driven not by price, but by secondary advantages/disadvantages of each method, which is usually the turnaround time.

In summary, Duplication has fast turnaround time, and is suitable for upto 1000 disc copies. Replication has slower turnaround times, and is suitable for at least 500 copies.

Here at Duplication Centre we provide Duplication services. For Replication service and an instant online quote please see our sister company Replication Centre Ltd.

• What is the turnaround time?

Turnaround time is 24 hours!

It takes just 24 hours to complete your job, following receipt of your content - production runs 24/7!

Couriers pick up from us every normal working day at 3pm. This means if we receive your content 9.00am Monday, your job will be despatched on Tuesday and with you Wednesday. We use a guaranteed next day signed for delivery service – so please make sure someone is available to sign for your package. We will email your tracking details on the day of despatch.

If you want us to run your job on the weekend schedule, please make sure we have the content by 12 midday on Friday. Your job will then by run over the weekend, despatched on Monday and delivered to you Tuesday. N.B. If your job includes cellowrap, this may add an extra day to the turnaround depending on the time of day we receive content from you.

• How do I order?

Use our instant quote generator to price your job.
Click Proceed to complete your order online.
You can tell us of any specific requirements in the "notes regarding your order". If you require delivery to another address this can specified. You will instantly be sent your receipt with your Order Number by email.

• How do I send artwork?

Upload it online at www.duplicationcentre.co.uk/thanks.html, drop it at our FTP site ftp.duplicationcentre.co.uk, or email artwork to artwork@duplicationcentre.co.uk quoting your Order Number in the subject line.
For artwork specifications and templates etc. see www.duplicationcentre.co.uk/artwork.html If your artwork is bigger than 20MB you can upload it to us via FTP or using the online tool.
See www.duplicationcentre.co.uk/ftp.html

Please note: You cannot upload content for burning on the disc. This must be sent on a master disc in the post.

• How do I send my master for duplication?

Send your master CD or DVD in the post to Duplication Centre, Gleniffer House, 2 Hall Road, Rochford, Essex, SS4 1NN
with a copy of your receipt. Most clients choose to send their master by Special delivery.

Your duplicates follow your master:
• MP3 CD master = MP3 CD duplicates
• Data CD master = Data CD duplicates
• Audio CD master = Audio CD duplicates
• Data DVD master = Data DVD duplicates
• DVD Video master = DVD Video duplicates
• Software DVD master = Software DVD duplicates
E.g. If you want CDs that play in domestic CD players you must send an Audio CD
If you wand DVDs that play in domestic DVD players you must send a DVD Video

If there is an error on your master - there will be an error on your duplicates.

We do extensive checking to ensure your duplicates are 1:1 replicas of your master. However, we cannot amend or edit your master in any way.

• What is the quality of your discs, cases, printing, and general service?

We use only high quality Sony Professional media discs and Nexpak cases for our duplication services. For printing, we use high resolution full colour Xerox digital printing, and coat our finished discs with a layer of lacquer.

For details of our service quality, please see the CD or DVD buyers guide.

• How do I set up an account?

Companies and Organisations pay for your first order on order by credit/debit card, BACS or cheque. We then automatically set up an account for your subsequent orders. There are no forms to fill in. You then specify you are a "returning customer" for further orders.

Government / NHS / Schools / Universities can choose "returning customer" as accounts are already set up for you. Please quote your internal Purchase Order Number for us to quote on your invoice.

Accounts are only available for companies or organisations.

• How can I design my artwork if I do not have software or a professional design?

You can use our simple online tool which requires no experience and no software installation. It allows you to create artwork simply an quickly just by visiting http://artworkcreator.duplicationcentre.co.uk.

• Will my duplicated CD work in all players

Please note that Audio CD duplicates may not play in older players. Old fashioned CD players used to have difficulty playing CDR audio discs. This was due to their weaker lasers.